Trainers

About this role

Zomato is hiring Trainers for its Customer Delight Team to mentor associates and improve customer support operations. Responsibilities include conducting onboarding and training sessions for new hires, monitoring team performance, providing continuous feedback, and improving support quality through coaching initiatives. Candidates should possess excellent communication, presentation, leadership, interpersonal, and problem-solving skills along with the ability to guide teams effectively. Prior customer support or training experience is considered an advantage for this role. The position is ideal for professionals passionate about customer experience, people management, and organizational learning processes.