Product Support Intern

About this role

About the role: - Answer customer calls and deliver effective technical assistance to resolve their product-related concerns - Keep watch over applications, system infrastructure, and database performance to maintain uninterrupted service delivery - Investigate and fix technical problems reported by customers or identified through system monitoring - Partner with colleagues across teams to work through complex support tickets and find lasting solutions What you'll work on: - Handling inbound customer support requests via phone and other channels - Analyzing application behavior and system logs to pinpoint the root cause of issues - Testing potential fixes and validating that problems are fully resolved before closing tickets - Documenting customer interactions and solutions to build a knowledge base for future reference What we're looking for: - Ability to explain technical concepts clearly both verbally and in writing - Comfort with fundamental IT and software principles - A methodical approach to identifying where things go wrong and how to fix them - Willingness to collaborate with teammates and learn from more experienced support professionals