Category Manager / Senior Category Manager

About this role

About the role: - You will own the strategic development and expansion of service categories, from conception through scaling and optimization. - You'll identify and resolve operational bottlenecks that impact service delivery, quality, and customer satisfaction. - You'll work with teams across product, operations, and customer success to design and implement solutions that improve the end-to-end customer experience. - You'll use data and analytics to guide category decisions, prioritize initiatives, and measure impact on business outcomes. What you'll work on: - Building and refining service category strategies that balance customer needs with operational feasibility and profitability. - Collaborating with cross-functional partners to launch new offerings, improve existing services, and scale operations efficiently. - Analyzing market trends, customer feedback, and operational metrics to spot growth opportunities and risks. - Managing relationships with internal stakeholders at all levels to align on priorities and drive decisions forward. What we're looking for: - A structured thinker who tackles problems by first understanding operations and constraints rather than working around them. - Someone energized by fast-moving environments and willing to take ownership of outcomes without waiting for perfect clarity. - A professional with a track record of working cross-functionally and keeping multiple stakeholder groups aligned and moving together. - An analytical mindset that relies on data and customer insight to shape strategy and validate impact. - Ambition to build sustainable businesses, drive measurable impact at scale, and grow operations from the ground up.