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Sumeru Inc
Customer Support Quality Analyst
PuneFull-timeExpiredPosted 3 months ago
- Eligibility
- Not stated
- Batch
- 2021–2025
- Experience
- Not stated
- Salary
- 8-15 LPA
About this role
Details: - You'll leverage AI-powered QA tools to analyze customer interactions, build coaching programs, improve agent performance, and drive process improvements. Requirements: - Experience in QA, Customer Experience, or a similar analytical role - Hands-on experience with MaestroQA (Rippit) or other QA platforms - Strong Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, formulas) - Experience with Salesforce, Gong, NICE, or similar tools - Strong analytical and communication skills Note: WhatsApp: 919039876315