ServiceNow
AI Agent Engineer
- Eligibility
- Not stated
- Batch
- 2021 and before
- Experience
- Not stated
- Pay
- Competitive
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About this role
About the role: - Build and optimize AI agents that handle customer support workflows and business processes - Design conversational systems that understand user intent and respond appropriately - Develop solutions that integrate with existing enterprise systems and platforms - Test and refine agent behavior across different use cases and scenarios What you'll work on: - Creating AI models and agents using modern machine learning frameworks - Writing clean, maintainable code for production systems - Collaborating with product and design teams to shape agent capabilities - Debugging and improving agent performance based on user interactions - Documenting architectures and design decisions for team knowledge What helps: - Experience building machine learning models or AI systems - Strong programming skills in Python or similar languages - Understanding of natural language processing concepts - Familiarity with enterprise software platforms - Ability to think through complex workflows and edge cases - Communication skills to work across technical and non-technical teams