Service-Based Company
Customer Service
- Eligibility
- Not stated
- Batch
- 2026
- Experience
- Not stated
- Pay
- ₹20,000–30,000/month
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About this role
About the role: - Handle incoming customer inquiries via phone, email, and chat channels with professionalism and care - Resolve customer concerns and complaints through active listening and problem-solving - Document all interactions accurately in the company's support system - Provide product information and guidance to customers with clarity and patience What you'll work on: - Responding to customer requests within defined service level agreements - Troubleshooting common issues and escalating complex problems appropriately - Following up with customers to ensure their concerns have been fully resolved - Processing refunds, returns, and other account-related requests What we're looking for: - Strong written and verbal communication skills in English - Ability to remain calm and empathetic under pressure - Basic computer proficiency and comfort learning new software systems - Attention to detail and commitment to accuracy in customer records - Willingness to work collaboratively with team members across shifts Good to know: - This role may require flexible scheduling based on customer volume and business needs