Azure & Active Directory (AD) – L1 Support Engineer

About this role

A product-based company is hiring Azure and Active Directory L1 Support Engineers to manage day-to-day operations, user requests, troubleshooting activities, and identity and access management systems. Responsibilities include user account management, password resets, RBAC handling, MFA setup, ServiceNow ticket management, monitoring, reporting, and escalation handling while ensuring SLA adherence. Candidates should possess knowledge of Microsoft Azure or Entra ID, Active Directory basics, Windows Server fundamentals, DNS, DHCP, ITSM tools, and strong customer-focused communication skills. This role offers exposure to enterprise support environments, cloud identity systems, operational monitoring, and collaborative troubleshooting within a dynamic product-based organization.