Category Manager - Operations

About this role

About the role: - Manage the full lifecycle of service professional recruitment within your assigned category, from identifying and sourcing candidates through selection and onboarding to training and integration - Lead projects designed to strengthen how customers interact with the platform and how service partners experience working with InstaHelp - Work across marketing, technology and product teams to plan and deliver both category-specific and company-wide initiatives What you'll work on: - Building efficient supply chains for service professionals, identifying gaps in sourcing and creating targeted recruitment strategies - Designing and implementing partner training programs that ensure quality and consistency - Identifying friction points in the customer or partner experience and driving solutions that measurably improve satisfaction - Managing ambiguous, complex problems without a clear playbook and determining the right approach What we're looking for: - 6 months to 2 years of work experience in New age Internet Companies, Manufacturing, FMCG & FMCD, Retail, Automotive or Beverages Industry - A bias toward action and results—someone who gets things done rather than getting stuck in analysis - Comfort working at pace in an environment where priorities shift and clarity emerges over time - Willingness to own problems end-to-end and find solutions on the ground rather than from behind a desk - A mindset of going beyond the job description to create real impact for the business