Customer Support Intern

About this role

The role involves handling customer inquiries through calls, emails, WhatsApp, and other communication channels while assisting with account opening, KYC verification, and onboarding processes. Candidates will resolve queries related to trading accounts, mutual funds, SIPs, and financial products while coordinating with internal teams for issue resolution. Responsibilities include maintaining customer records, helping users navigate trading platforms, escalating complex issues, and ensuring customer satisfaction. Applicants should possess excellent communication skills, customer service orientation, problem-solving ability, and basic knowledge of stock markets and financial products.