IT Support Intern

About this role

About the role: - Field incoming user requests for technical assistance and resolve network and connectivity problems - Install, configure, and update operating systems and applications across diverse platforms - Establish and manage user accounts and access permissions - Diagnose and repair hardware component failures and peripheral device malfunctions - Support staff in using Microsoft 365 tools such as Teams, Outlook, SharePoint, and the Office suite - Document all requests in the IT ticketing system, track their progress, and escalate complex issues to senior technicians - Track and maintain records of IT equipment across the organization What you'll work on: - Supporting end users through technical problems and guiding them toward solutions - Managing the complete lifecycle of IT assets from acquisition through disposal - Performing routine system maintenance and updates to keep infrastructure running smoothly - Coordinating with other IT team members to resolve escalated tickets What we're looking for: - Solid foundation in networking principles and troubleshooting methodologies - Hands-on experience with Windows, Linux, and macOS operating systems - Demonstrated ability to diagnose and fix both hardware and software issues - Working knowledge of IT asset tracking and inventory systems - Practical familiarity with Microsoft 365 applications including Teams, Outlook, SharePoint, and Office products - Strong communication skills to explain technical concepts to non-technical users