CleverTap
Email Deliverability Specialist
- Eligibility
- Not stated
- Batch
- Not stated
- Experience
- Not stated
- Salary
- Not stated
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About this role
About the role: - Centre of excellence for email technical matters across customer success, product and sales teams - Protect sender reputation and drive both customer retention and business growth through email performance - Report to Director - Email Deliverability What you'll do: - Lead full email onboarding including domain and IP warm-up, SPF, DKIM, DMARC and BIMI setup - Diagnose and fix deliverability problems: spam filter triggers, blocklist issues, bounce handling - Provide technical email expertise to pre-sales and prospects - Create and deliver Email Masterclasses, webinars and blogs - Run Email Value Programs and Quarterly Business Reviews with key accounts - Handle email support tickets within SLAs - Build and optimize email performance dashboards - Develop retention strategies for high-value accounts, create case studies - Enable customers on AMP for Email, Gmail Annotations, BIMI - Work with partners on email templates and managed services - Use AI and automation to scale onboarding, troubleshooting and customer engagement What they're looking for: - Deep knowledge of ISP spam filters and inbox placement algorithms - Expert in DNSBL ecosystems and delisting - Mastery of SPF, DKIM, DMARC, BIMI - Experience with IP and domain warm-up methodology - Hands-on with Google Postmaster Tools, Microsoft SNDS, Feedback Loops - Implemented and supported AMP for Email and Gmail Annotations - Strong at analyzing email reports and turning data into actions - Can identify, reproduce and debug complex deliverability issues - Knowledge of CAN-SPAM, CASL, GDPR email rules and regional laws - Understand SMTP, mail transfer architecture, email header analysis - Experience with B2C and B2B email best practices globally - Preferred: enterprise email platform experience (Sendgrid, Mailgun, Netcore); HTML/CSS/JS Good to know: - Full-time role based in Mumbai - You'll be measured on email onboarding quality (CSAT, time-to-first-send), account retention, revenue growth and thought leadership impact