From CWILL’s careers page.
About CWILL
CWILL (pronounced 'quill') is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.
About the Role
As our product portfolio grows, we need new product talent that can learn fast, stay close to users, and help turn real customer problems into great product experiences. Our Product Management Trainee program places you inside one of our product teams, where you'll learn the full PM workflow through real work — not slides and simulations. You'll start by supporting core product tasks, and over time grow into someone who can independently own a product module or direction.
You'll join the SEO & Speed team. CWILL SEO & Speed is our AI-powered SEO and site speed app for Shopify merchants. It helps merchants improve content quality, keyword coverage, indexing and organic traffic, and increasingly, how their brand shows up in AI search (GEO).
Product Intro:
https://www.cwill.com/products/seo-speed/
Base location required:
Cary, NC
(We are unable to hire in other states; relocation will be required.)
Hybrid remote working setting
What You'll Do
AI SEO Focus
- Help plan and design site audits, keyword analysis, page optimization suggestions, GEO strategies, AI-generated content (titles, meta descriptions, content suggestions) and SEO reports
- Test and improve the quality of AI-generated content and recommendations so merchants get results they trust
- Simplify onboarding, setup flows and how results are presented so busy merchants know exactly what to do next
- Work with marketing and growth on pricing plans, conversion paths and retention
Product Requirement Analysis & Solution Design
- Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
- Participate in feature planning discussions — ideation, user flows, and solution design
- Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
- Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly
Product Iteration
- Monitor product data and user feedback after launch; surface issues and propose next improvements
User & Market Research
- Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
- Track competitors in your product's category and produce structured competitive analysis
- Convert user insights and market signals into actionable product recommendations
Cross-Team Collaboration & Execution
- Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
- Proactively track project progress and flag issues early
- Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch
Continuous PM Development
- Learn product planning, user research, data analysis, and project management through real work
- Conduct retrospectives on the features you ship; build your product judgment through iteration
- As you grow, take on increasing responsibility — eventually owning a product module or workstream independently
Requirements
Education & Experience
- Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
- Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
- Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus
- Mandarin Chinese communication ability required
Passion for Product Work
- Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
- Sensitive to user experience and product details; you ask "why does this problem exist?" and "how do we make this better?"
- Curious about new technology; willing to learn continuously and move fast
Learning Ability & Logical Thinking
- Fast learner who can absorb new business contexts, product logic, and technical concepts
- Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
- Comfortable grounding product decisions in data and user facts
Owner Mindset & Execution
- Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
- Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
- Detail-oriented and thorough — you balance execution speed with delivery quality
Communication & Collaboration
- Strong written and verbal English communication — you can clearly articulate ideas and product thinking
- Collaborative across functions — you build effective working relationships with engineering, design, and business teams
- Open to feedback; constructive and practical in discussions
Nice to Have
- Basic understanding of SEO (keywords, indexing, on-page optimization) or hands-on experience growing a website or online store
- Interest in AI search (ChatGPT, Perplexity, Google AI Overviews) and generative content
- Experience with tools such as Google Search Console, Ahrefs or SEMrush
Benefits
Starting Pay: 60k-85k depends on experiences, open to negotiation
- 401(k)
- PTO
- Paid Holidays
- Insurance
